At Klein Kooperasie, we want you to be completely satisfied with your purchase. This policy outlines the conditions under which you can return an item and receive a refund.

What can be returned?

You can return most unused and unopened items within seven (7) days of delivery for a full refund (original shipping charges may apply). This includes:

• Incorrect items received
• Items that do not meet your expectations (as long as they are unopened and unused)

What can’t be returned?

• Used or opened items
• Items damaged due to mishandling by the customer
• Custom-made or special order items
• Items damaged during transportation by the courier (see below)

Items Damaged During Shipping:

We take pride in carefully packaging your order. However, if your item arrives damaged due to mishandling by the courier, you are not eligible for a return through Klein Kooperasie.

In such cases, please contact the courier company directly to file a damage claim. They will have a process for investigating the damage and reimbursing you. We recommend keeping all original packaging materials for the courier’s inspection.

How to Return an Item:

1. Contact Us: Before returning any item, please contact us by phone, email, or in-store to initiate the return process. This will allow us to track your return and expedite your refund.
2. Pack Securely: Pack the item securely in its original packaging, if possible.
3. Return Shipment: Arrange for a return shipment to Klein Kooperasie. You are responsible for the cost of returning the item.

Refunds:

Once we receive your returned item and verify it meets the return criteria, we will issue a full refund for the purchase price (excluding original shipping charges) within 10 business days. The refund will be processed through your original payment method.

We reserve the right to deny a refund for any item that does not meet the return criteria.

For any questions regarding our return policy, please don’t hesitate to contact us.